Terms of Service

Last Updated: December 30, 2025

These Terms of Service ("Terms") govern your access to and use of the TestLedger™ Compliance Platform ("Service") operated by TestLedger LLC ("TestLedger," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using TestLedger, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

2.1 What TestLedger Does

TestLedger is a documentation platform that:

• Captures and stores test documentation, results, and evidence
• Creates cryptographically sealed, tamper-evident records
• Maintains audit trails with timestamps and operator identification
• Enables export of records for regulatory inspection or audit
• Supports documentation workflows for regulated testing programs

2.2 What TestLedger Does NOT Do

3. Account Registration

3.1 Account Requirements

To use TestLedger, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized account access

3.2 Account Responsibility

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from unauthorized account use.

4. Subscription Plans and Payment

4.1 Pricing

4.2 Free Trial

New accounts receive a 14-day free trial with full access to selected tier features. No credit card is required to start. Billing begins only after the trial ends and a valid payment method is on file.

4.3 Billing

• Subscriptions are billed in advance (monthly or annually)
• Payment is processed securely through Stripe
• Prices are inclusive of applicable taxes based on billing location
• Failed payments will be retried over 7 days before access is paused

4.4 Cancellation and Refunds

• You may cancel your subscription at any time through Settings → Billing
• Access continues until the end of the current billing period
• Subscriptions are non-refundable for partial periods
• Export your data before cancellation

5. Acceptable Use

5.1 Permitted Use

You may use TestLedger for lawful documentation of testing activities within your organization, consistent with applicable regulations and these Terms.

5.2 Prohibited Use

You may NOT:

• Use the Service for any unlawful purpose
• Upload false, fraudulent, or misleading documentation
• Attempt to circumvent security measures or access controls
• Reverse engineer, decompile, or disassemble the Service
• Use automated scripts to access the Service without authorization
• Share account credentials or allow unauthorized access
• Resell, sublicense, or redistribute the Service
• Use the Service in violation of export control laws

6. Data Ownership and Rights

6.1 Your Data

You retain all ownership rights to the data, records, and content you create or upload to TestLedger ("Your Data"). We claim no ownership interest in Your Data.

6.2 License Grant

You grant us a limited, non-exclusive license to store, process, and display Your Data solely to provide the Service. This license terminates when you delete Your Data or close your account.

6.3 Data Export

You may export Your Data at any time in PDF, JSON, or CSV format. Your data is never locked in.

6.4 Our Intellectual Property

TestLedger, including its software, design, features, and documentation, is owned by TestLedger LLC and protected by intellectual property laws. TestLedger™ is a trademark of TestLedger LLC.

7. Data Security and Privacy

We implement industry-standard security measures to protect Your Data, as described in our Privacy Policy. However, no system is completely secure. You are responsible for maintaining appropriate security practices within your organization.

8. Compliance and Regulatory Matters

8.1 HIPAA

For covered entities requiring HIPAA compliance, we offer Business Associate Agreements (BAA). Request a BAA through Settings → Compliance or contact compliance@testledger.io.

8.2 Your Compliance Obligations

You are responsible for:

• Ensuring proper use by qualified personnel
• Accuracy of data and documentation entered
• Implementing appropriate policies and training
• Determining suitability for your regulatory requirements

9. Service Availability

9.1 Uptime

We target 99.9% uptime for paid plans. Service status is available at status.testledger.io. Planned maintenance is scheduled outside business hours with advance notice when possible.

9.2 Modifications

We may modify, update, or discontinue features of the Service. We will provide reasonable notice of material changes. Continued use after changes constitutes acceptance.

10. Support

Support is provided via:

• In-app AI assistant (24/7)
• Email: support@testledger.io (24-hour response, business days)
• Knowledge base: help.testledger.io

TestLedger operates as a standardized system. Requests for per-customer customization or bespoke workflow modifications are outside the scope of support.

11. Disclaimer of Warranties

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• GENLANTIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• GENLANTIS'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM
• GENLANTIS IS NOT LIABLE FOR DECISIONS MADE BASED ON RECORDS OR DOCUMENTATION IN THE SERVICE
• GENLANTIS IS NOT LIABLE FOR REGULATORY ACTIONS, PENALTIES, OR COMPLIANCE FAILURES

13. Indemnification

You agree to indemnify, defend, and hold harmless TestLedger LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Content you upload or create using the Service

14. Termination

14.1 By You

You may terminate your account at any time through Settings → Billing → Cancel Plan. Export your data before termination.

14.2 By Us

We may suspend or terminate your access if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay fees when due
• Pose a security risk to the Service or other users

14.3 Effect of Termination

Upon termination, your right to access the Service ends. Your data will be retained for 90 days to allow export, then deleted unless legally required to retain.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

15.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in San Diego, California, under the rules of the American Arbitration Association. You waive the right to participate in class actions.

15.3 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and TestLedger LLC regarding the Service.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16.3 Waiver

Failure to enforce any right does not constitute a waiver of that right.

16.4 Assignment

You may not assign these Terms without our consent. We may assign our rights to an acquirer or successor.

16.5 Notices

We may send notices via email to your registered address or through the Service. You may send notices to legal@testledger.io.

17. Changes to Terms

We may update these Terms periodically. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Continued use after changes constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service.

18. Contact